Terms and conditions
Last updated: September 2026
A draft for the first businesses using Fetch. This has not yet been checked by a solicitor, and will be reviewed before more businesses join.
1. What Fetch is
Fetch is a booking and client-management platform for council-licensed dog daycare, boarding, walking and grooming businesses. Fetch is not itself a dog-care provider: each business is independently owned, licensed and responsible for the care they provide.
2. Booking requests
Submitting a request through a business's Fetch link is a request only. It is not confirmed until the business accepts it. Businesses may decline a request or offer alternative dates at their discretion.
3. Cancellations
Either the client or the business may request to cancel a confirmed booking. Unless the individual business states otherwise, cancellations made with less than 48 hours' notice before the booking start date may be subject to the business's own cancellation charge, so check with your provider. Fetch does not process cancellation fees; any charges are between the client and the business directly.
4. Your information
Details you submit (yours and your dog's, including vaccination dates) are stored to let the business you've booked with manage your dog's care. Each business can only see their own clients' information.
You can delete your account at any time. The business's licence requires it to keep its records for 3 years, so the records the licence needs (your dog's register details, the days it was booked in, and its walks and arrival and collection times) are kept, locked, for 3 years and then deleted. The privacy policy sets out exactly what is kept.
5. Licensing
Licence numbers and issuing councils shown on Fetch are entered directly by each business and are not independently checked by us. Always confirm a business's current licence status directly with them, or with the issuing council, before booking.
6. Using chat and messages
Chat in Fetch is between a dog-care business and its own clients, about bookings and the care of a dog. Be polite and respectful. Do not send spam, abuse, threats, anything unlawful or anything meant to harass or mislead. Each chat has a Report link: use it if something is wrong and the Fetch team will look at it. We may remove messages or end a person's access to Fetch if these rules are broken.
7. Contact
Questions about these terms? Get in touch with the business you're booking with, or with Fetch directly at hello@fetchthedog.com.